Esson Solutions ("we," "our," or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our logistics mobile application and related services (collectively, the "Service").
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.
1. Information We Collect
We collect various types of information from and about you to provide and improve our Service.
a. Personal Information You Provide to Us:
When you register for an account, book a shipment, or interact with our Service, you may provide us with personally identifiable information, including:
Contact Information: Name, email address, phone number.
Account Credentials: Password (encrypted).
Identity Information: (e.g., Government-issued ID details, if required for verification purposes for certain services).
Delivery Details: Sender's name, phone number, pickup address; Recipient's name, phone number, delivery address.
Payment Information: (e.g., payment card details, bank account information). We use third-party payment processors (e.g., Paystack) for all payment transactions. We do not store your full payment card details on our servers.
Communication Content: Information you provide when contacting our customer support.
b. Location Information:
Given the nature of our logistics service, location data is critical.
Precise Location: We collect precise real-time location data from your device when the app is in use (foreground) to facilitate pickup/delivery, provide tracking, and optimize routes. This includes GPS, Wi-Fi, and cellular network data.
Background Location: With your explicit permission, we may collect your device's location in the background (even when the app is not actively open) to provide continuous tracking updates, optimize driver assignments, and enhance service efficiency. You can typically disable background location collection through your device settings.
Address Data: Geocoded addresses (latitude and longitude) derived from the addresses you provide for pickups and deliveries.
c. Transaction and Usage Information:
We collect details related to your use of the Service, including:
Shipment Details: Information about the items being shipped (e.g., description, weight, dimensions, value), tracking numbers, service types (e.g., standard, same-day).
Order History: Records of all your past shipments and transactions.
Usage Data: Information about how you access and use the Service, such as access dates and times, features used, pages viewed, and crashes or other system activity.
Device Information: IP address, unique device identifiers, operating system, browser type, mobile network information.
d. Information from Third Parties:
We may receive information about you from third-party services, such as:
Payment Processors: Confirmation of payment success/failure and transaction references.
Mapping/Location Services: Enhanced location data or geocoding from Google Maps Platform APIs.
Authentication Services: If you choose to sign in via a third-party service (e.g., Google Sign-In), we may receive basic profile information from them.
2. How We Use Your Information
We use the information we collect for various purposes, including:
Providing and Maintaining the Service: To operate, deliver, maintain, and improve our logistics services, including processing bookings, assigning drivers, facilitating pickups and deliveries.
Communication: To send you transaction confirmations, shipment updates, service announcements, security alerts, and support messages.
Payment Processing: To process your payments for services and manage your account balance.
Personalization: To customize your experience, such as showing relevant service options or past addresses.
Safety and Security: To verify your identity, prevent fraud, enforce our terms and conditions, and protect the security of our Service and users.
Analytics and Improvement: To understand how users interact with our Service, conduct research, develop new features, and troubleshoot technical issues.
Customer Support: To respond to your inquiries and provide support.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Marketing (with consent): To send you promotional communications about our services, offers, and news, where permitted by law and with your explicit consent.
3. How We Share Your Information
We may share your information in the following circumstances:
With Service Providers (Drivers/Couriers): We share necessary information (e.g., sender/recipient names, phone numbers, addresses, item descriptions) with our drivers or courier partners to fulfill delivery requests.
With Other Users: For a specific shipment, the sender will see the recipient's tracking progress, and the recipient may see the driver's location and estimated arrival time.
With Payment Processors: Your payment information is shared directly with our third-party payment gateways (e.g., Paystack) to process transactions.
With Mapping & Technology Partners: We use third-party mapping and location services (e.g., Google Maps Platform) for routing, navigation, and location display, and relevant location data is shared with them.
For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order, subpoena, or government request).
Business Transfers: In connection with a merger, acquisition, asset sale, or other business transaction, your information may be transferred as part of the assets.
With Your Consent: We may share your information in other ways when you have given us explicit permission to do so.
Aggregated or Anonymized Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you.
4. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or other legal requirements). When your information is no longer needed, we will securely delete or anonymize it.
6. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct any inaccurate or incomplete information.
Deletion: Request that we delete your personal information, subject to certain legal obligations.
Objection/Restriction: Object to our processing of your personal information or request that we restrict its processing.
Data Portability: Receive your personal information in a structured, commonly used, and machine-readable format.
Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your personal information.
Marketing Opt-Out: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions in those emails. You may also be able to adjust notification settings within the app.
To exercise these rights, please contact us using the details provided in the "Contact Us" section below.
7. Third-Party Links
Our Service may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children's Privacy
Our Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information from our records.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Service after any modifications signifies your acceptance of the updated Privacy Policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Esson Solutions
Email: info@essonsolutions.com
Disclaimer: This Privacy Policy is a general template and is provided for informational purposes only. It may not be exhaustive or cover all legal requirements specific to your jurisdiction, business model, or the types of data you collect. You must consult with a qualified legal professional to draft a comprehensive and legally compliant Privacy Policy tailored to Esson Solutions' specific operations and applicable laws (e.g., GDPR, CCPA, Nigeria Data Protection Regulation, etc.). We are not a law firm and this does not constitute legal advice.
